Terms of service

1. About us

HSG Mobile Services is a pre-owned mobile phone specialist based in Johor Bahru, Malaysia. All devices sold are professionally inspected and graded.

2. Products

All products are pre-owned devices. Product grades (A+, A, B+, B, B-, C) reflect the cosmetic and functional condition.

3. Payment

Payments are processed securely via Billplz (FPX online banking). All prices are in Malaysian Ringgit (RM) and inclusive of any applicable taxes.

4. Delivery and shipping

Shipping is free for all delivery orders nationwide — there is no shipping charge at checkout. You may also choose self-pickup at our outlet. After successful payment, our team arranges delivery and a tracking number will appear on your order page once shipped.

5. Refunds and warranty

Warranty: Each device’s warranty is shown on its product page and receipt: 3 Months + 1 Year Battery, 60 Days, or no warranty (accessories and LCD-related items may be excluded — see your receipt).

Refund method and timeline: Approved refunds are issued either to your HSG store-credit wallet (instant) or by cash / bank transfer for in-person handling, normally within 3–7 business days after the returned device passes inspection. Online (Billplz) payments are refunded via store credit or bank transfer, as Billplz does not support direct card reversal.

How to request: Open the order in your account and use After-sale, or contact us via WhatsApp at 017-2436166. Unpaid orders can be cancelled directly from the order page.

6. Contact

HSG Mobile Services
Johor Bahru, Malaysia
WhatsApp: 017-2436166
Email: [email protected]