Privacy policy

1. Information we collect

We collect personal information you provide when registering an account, placing orders, or contacting us, including your name, phone number, email address, and shipping address.

2. How we use your information

• Process and fulfill your orders
• Send order confirmations and delivery updates via WhatsApp
• Verify your identity through OTP during registration
• Improve our services and customer experience

3. WhatsApp messaging

We use the WhatsApp Business API to send you one-time passwords (OTP) for account verification and order-related notifications. By registering, you consent to receive these messages.

4. Data security

We implement appropriate security measures to protect your personal information. Payment processing is handled securely through Billplz, a licensed payment gateway in Malaysia.

5. Data sharing

We do not sell or share your personal information with third parties except as necessary to process payments (Billplz) and deliver messages (WhatsApp/Meta).

6. Wallet top-up receipts

If you top up your in-store wallet via bank transfer, the receipt you upload may contain bank account details and your name. We process this under Malaysia's Personal Data Protection Act 2010 (PDPA): it is used solely to verify and reconcile your top-up and to handle disputes, access is restricted to authorised full-time staff only, and it is retained only for a reasonable period before clean-up. See our Wallet terms.

7. Data deletion

You may request deletion of your account and personal data by contacting us via WhatsApp at 017-2436166 or emailing [email protected].

8. Contact us

HSG Mobile Services
Johor Bahru, Malaysia
WhatsApp: 017-2436166
Email: [email protected]